Support
Write to me. There is no ticket system and no bot. It’s an email address that reaches a person.
[email protected]If it’s a bug, these four things save us a round trip:
- Your iPhone model and iOS version (Settings → General → About).
- The Keisora version, shown at the bottom of Profile → Settings.
- What you tapped, and what happened instead of what you expected.
- A screenshot, if the problem is something you can see.
Getting started
Do I need an account?
No. There is no sign-up, no email address and no password. The first launch asks your name and who you look after, then you are straight into the list. Nothing leaves the phone to set it up.
What counts as a task?
Anything that comes round again: fresh water, breakfast, the evening walk, a flea tablet on the first of the month, a brush every three days, the litter tray. You give it an interval, and the app tracks how long it has been.
When you create one it asks when it was last done. If you’re not sure, say so. The app will treat it as due now rather than inventing a completion that never happened.
Dogs only, or cats too?
Both. A pet is a dog or a cat, and a household can have any mix of them.
Is it free? Is there a subscription?
It’s free, with no in-app purchases, no subscription and no paid tier. Nothing described on this site is locked.
Tasks and tapping
What’s the difference between a shared task and a per-pet one?
A shared task is one thing that covers everybody: the water bowl, the food in the kitchen. It shows up as a single tile no matter how many pets it’s assigned to, and one tap logs it for all of them.
An individual task ticks separately for each animal: walks, medication, brushing. Each pet gets their own tile and their own history, because Oni’s walk isn’t Mia’s walk.
Why does a task say “Not logged yet” instead of showing as overdue?
Because those are different things, and the app refuses to blur them. Red means a rhythm you had going has slipped. A task you have simply never logged has no rhythm to break yet, so it gets a neutral tile and an honest label instead of an accusation.
I completed something late. Does the next one land at the original time?
No. The clock restarts from the moment you tapped. If the walk was due at six and you got out at eight, the next one is twelve hours from eight, not from six. Anything else would have you chasing a schedule you already missed.
I tapped a tile by accident.
There are three guards, and at most one question ever appears per tap. Every tile locks for three seconds after it’s completed and shows a green check, so a double tap does nothing. A task can also carry a minimum interval, which makes the app ask “log again?” if you complete it unusually soon. And in Settings you can turn on a confirmation for every completion.
If something did get logged wrongly, open the task’s history from its edit screen and delete the entry.
How do I edit or delete a task?
Press and hold its tile on the main screen. Deleting offers two options when there’s history at stake: archive, which stops the tile and the reminders but keeps every completion it ever recorded, or a real delete, which takes the history with it.
Archived tasks live in Profile → Settings → Archived Tasks, and can be brought back.
Reminders
I’m not getting notifications.
Check Settings → Notifications → Keisora on your iPhone and make sure Allow Notifications is on. If you declined the permission the first time, that’s where to change your mind.
Also worth checking: a Focus mode that filters the app, Scheduled Summary (which holds notifications until a set time), and Silent mode. All three are iOS-level and will quietly hold back a reminder that the app did schedule.
Three pets share one water bowl. Will I get three alerts?
One. A shared task fires a single reminder for the whole household, however many animals it covers. Individual tasks do give you one per pet, which is the point of them.
Can I set a specific time of day?
Not yet. Reminders follow the interval from when you last completed the task, which suits “every eight hours” better than “every day at 7am”. If time-of-day scheduling is what you need, say so. It’s the request most likely to change the roadmap.
Sync, devices and data
Does it sync between my devices?
Yes, through your own private iCloud, as long as you’re signed in to the same Apple Account and Keisora is enabled in Settings → your name → iCloud. Nothing passes through a server of Keisora’s, because there is not one. See the privacy policy for the full picture.
Is there an Apple Watch app?
Yes. It shares the same iCloud data, so what you log on your wrist shows up on your phone, and there’s a complication for your watch face. It installs alongside the iPhone app rather than on its own, so after installing Keisora you’ll find it in the Watch app on your phone. iPad and Mac aren’t planned. This is deliberately an iPhone app.
Is there a home screen widget?
Yes, in three sizes on the home screen and three more on the Lock Screen. It shows what is due, and it is read-only: tapping a row opens the app and scrolls to that task rather than logging it. Logging is always a tap on the tile itself, so a widget can never complete something for you by accident in a pocket.
Can two people in the house share one set of pets?
Not today. Sync is between your own devices, on your own Apple Account. Sharing a household between two Apple Accounts is a real request and a real amount of work; it’s on the list rather than in the app.
How do I delete everything?
Inside the app, Settings → Erase All Data. It shows you exactly what is about to go, names your pets rather than saying “all data”, and asks twice. Because it deletes each record properly instead of throwing the database away, the deletions travel through iCloud too, and your other devices catch up when you next open the app there.
Deleting the app instead removes what it stored on that device, but leaves iCloud alone. To empty that, go to Settings → your name → iCloud → Manage Account Storage, pick Keisora, and delete its data there.
Photos, weight, walks and vet visits
Can it record a walk?
Yes. A task set to track a route gets a Start walk button on its tile, and every pet’s page has a list of theirs. While a walk runs the app follows your route so it can draw the map and measure the distance, and it stops when you do. Two dogs on one lead record one route between them and both get the credit. Location is read only while a recording is running, and the app doesn’t ask for the permission until the first time you press Start.
My imported photos all landed on today’s date.
Keisora reads the capture date out of each photo file and files it under the year it was actually taken. A picture that has had its metadata stripped, which is often the case for anything that’s been through a messaging app or re-saved by an editor, no longer carries that date, so it falls back to the date it was added.
The originals in your photo library usually still have it. Importing from there rather than from a shared copy generally fixes it.
Can I record weight in pounds and kilograms?
Yes, and you can mix them. Each entry keeps the unit you typed it in, permanently. The chart converts the whole series onto one scale for display, and the list flags any row you entered in the other unit. Nothing you typed is ever rewritten.
What’s the birthday slideshow?
On a pet’s birthday, the main screen shows a banner for that pet, once a year, and you can dismiss it. It opens a slideshow of their photos playing oldest first, each captioned with how old they were when it was taken. You can also open it any time from the photo timeline.
Can I keep vet paperwork in the app?
Yes. A vet visit holds a date, notes, and any number of photographed documents attached to that visit, so the discharge sheet isn’t stranded between two sunset pictures in your camera roll.
When a pet passes
What does marking a pet as a memorial do?
It stops their tiles and their reminders. That is all it stops.
The profile, the photos, the weight history, the vet visits and every walk you ever logged stay exactly where they are, and stay reachable. A shared task that also covers a living pet keeps working for the others, and never logs anything against the pet who has gone. Their age stops at the date you gave, and if you didn’t give one, the app won’t invent it.
You can undo it at any time, and nothing was lost in the meantime.
Who was Keisi?
A brown toy poodle with a navy dress covered in pink hearts, who came before Oni and who the app is named after. Her theme is the first one in the list, with a heart beside it. A bit more about that.
Accessibility
Every tile is read by VoiceOver as a single sentence: what it is, who it’s for and how late it is, with a hint for what tapping does. Every control has a name, so Voice Control can reach it by saying that name.
Text scales with Larger Text all the way up, and the tile rearranges itself into a vertical layout at accessibility sizes so nothing gets clipped. Light and dark are both real designs rather than one inverted, and there is a Light or Dark override in Settings if you don’t want to follow the system.
State never depends on colour alone. The ring around each icon shows how far through the cycle a task is, and the words say it outright, so “3h late” reads the same in sunlight, on a bad screen, or to someone who does not see red. Every piece of text on a tile is measured against the exact colour behind it, in all six themes and both appearances, and clears the WCAG AA contrast ratio. The confetti after a completion is suppressed when Reduce Motion is on.
If something in the app is hard to use with an assistive setting you rely on, tell me at [email protected]. That is a bug, and I would like to fix it.
Feature requests
Keisora was built for one household and then finished properly, which means it does a small number of things thoroughly rather than everything adequately. If something obvious is missing for yours, say so at [email protected]. A time-of-day option for reminders is the request I hear most, and sharing a household between two Apple Accounts is the biggest thing not in the app.